6 Mar

Incident: Power distribution

Update #6 – 2015-03-07, 10:20am GMT+8: Our FMS service are all back to normal now.

Thank you again for your patience and understanding.

Update #5 – 2015-03-07, 9:58am GMT+8: Server 184.107.73.6 is back to normal now, we are checking LiveGTS to ensure all ok.

We will continue to communicate all updates.

Update #4 – 2015-03-07, 8:08am GMT+8: Servers are back to normal except 184.107.73.6, We estimate a hour time of resolution for this server.

We will continue to communicate all updates.

Update #3 – 2015-03-07, 7:43am GMT+8: Power distribution is now back to normal. Some of our FMS Servers are rebooting progressively.

We will continue to communicate all updates.

Update #2 – 2015-03-07, 7:32am GMT+8: The affected equipment has been located and isolated, we will be progressively powering the systems back on generators during the next hour.

We will continue to communicate all updates.

Start: March 07, 2015 05:18AM (GMT+8)

One of our data center has power distribution incident, this is an emergency and not controlled by us, the server’s technical team is actively working to fully restore all our services back to normal.

We apologize for any inconvenience this situation may cause.

Thank you for your patience and understanding.

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